67 年報 Annual Report 2022-23 主要績效指標 Key Performance Indicators 過去三年的主要績效指標參考之用 Key Performance Indicators in the Past Three Years for Reference 2021-22 2020-21 （新框架New Framework） 2019-20 服務提供 Service Delivery 綜合服務項目數目 Number of integrated service projects accepted 652 600 / 綜合學習課程學員人數 Number of people participated in fee-charging integrated learning courses 15,638 14,556 / 顧問項目數目 Number of consultancy projects accepted 639 培訓課程學員人數 Number of training course participants 6,065 展覽/考察團/會議參加人數 Number of people attended exhibitions / study missions / conferences 5,790 財務（港幣百萬元） Financial Result (HK$M) 綜合服務項目收入 Income generated from integrated service projects 487.0 392.88 / 綜合學習課程收入 Income from fee-charging integrated learning course projects 37.6 25.16 / 顧問項目收入 Income from consultancy projects / / 328.0 培訓課程收入 Income from training courses / / 10.1 展覽/考察團/會議收入 Income from exhibitions / study missions / conferences / / 6.6 製造支援項目收入 Income from manufacturing support projects / / 27.5 效益 Effectiveness 生產力局研討會/工作坊/會議/展覽/免費培訓課程及免費考察團參加者人數 Number of people participated in HKPC’s seminars / workshops / conferences / exhibitions and non-fee-charging training courses and study missions 26,327 34,106 / 新研發項目數目 Number of new R&D projects 105 101 / 引用生產力局專利新項目數目 Number of new projects using HKPC’s patents 70 42 / 客戶滿意指數 Customer satisfaction index 9.2 9.15 / 學員滿意指數 Learning participants satisfaction index 9.1 8.98 / 生產力局活動/行業協會交流活動/免費研討會參加者人數 Number of people attended events / networking activities for industry associations / free seminars / / 19,945 客戶滿意指數 Customer satisfaction index / / 9.0
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